Question 1

What is a commission?

Accepted Answer

A commission is a personal made art piece. Its great for gifts or to personalize your space.  The requested commission has to fit within the scope of my art style. I will not recreate another artist piece. Quotes are invoiced and estimated by time, supplies, size, difficulty and number of subjects. Acrylic only and framing options are available.

Question 2

What is the shipping ETA for my art piece?

Accepted Answer

In stock items (prints, apparel & merch)  will be fulfilled next day, and shipped by standard or priority options.
 
Presale items (large originals, prints, & bulk items) are all outsourced and will be drop-shipped by the outsourced company.  Standard options only. 
 
Commissioned work and original shipping is unique to each custom piece sizes & quantity. Shipping calculations (box size & weight) will be estimated at the time of agreement via Shippo. Final payment of your art will be included in invoice.

UPS STANDARD AND PRIORITY OPTIONS are preferred; Fulfillment and Tracking updates are sent via email.

Question 3

What if I received a defective order?

Accepted Answer

All measures will be taken to provide quality through shipping. In the event that shipping has caused damage please send an email with details and an image to nuggetpopkid@gmail.com We can exchange your item, provide a refund, and/or for custom/originals; repair your artwork.

Question 4

How do I contact your company if my question isn’t answered here?

Accepted Answer

The most effecient way to contact is through email nuggetpopkid@gmail.com and or Instagram. www.instagram.com/frenchienpart Please allow 24 hours for a response.

Question 5

What if my art is lost?

Accepted Answer

Small items are reshipped free of charge with proof of lost items from UPS.

Large and Custom items require proof of lost item and  NPAs direct correspondence with UPS to resolve. If within 7-10 days no resolve is found, a full refund will be provided for commissions due to commissions waiting list. Large items will be sent again.

Question 6

Is international shipping available?

Accepted Answer

International shipping is NOT available.